One of the additional services that I offer my clients is FREE critiques of their ads and direct mail pieces.
As you can imagine, as a result of this service, I get to see a lot of different types of advertisement every year.
Here is one of the things that I have discovered - LOUSY ADS GET LOUSY RESULTS !
This is particularly instructive, because often entrepreneurs and small business owners will tell me that a
Particular type of media doesn’t work. It might be postcards, sales letters, newspaper ads, radio or TV spots.
But the reality is that they all work. Some work better than others, and clearly my personal favorite is some form
of direct mail. But people that run lousy ads and get lousy results often mistakenly blame the media. When in
actuality, it’s just the fault of the lousy ads.
So, let me discuss with you “Ten Advertising Mistakes” that entrepreneurs make and the
resulting impact that they can have on the effectiveness of your advertising.
#1: Far and away, the biggest advertising mistake is having a Lousy Headline. When I write an ad or a direct
mail piece for a client, or for myself, I normally spend half of my time developing the headline. In fact, typically I will
write about a dozen different headlines before I settle on the one that I think will get the best response.
The headline is the most important part of any ad. It has to grab the readers’ attention and pull them into what you
have to say. Headlines like:
Biggest Sale Ever
End of Season Clearance
We’re The #1 (Fill in the Blank) in Orlando, FL…
…are typically worthless.
What you really want to write is a headline that offers a benefit and provokes interest and curiosity.
For example, instead of writing a headline that reads “Biggest Sale Ever,” try…
“Discover the (name of business) Sale That Other (category type) Don’t Want You To Know About!”
Now, which one creates more interest and curiosity? Which one is more likely to get the prospect to read the
rest of the ad?
#2: No Offer/Lousy Offer: It’s very difficult and often very costly to acquire a new customer.
What will make someone respond to the marketing piece? Well, one thing is certain - there is no way that
any one will respond to a lousy offer, or even worse, no offer. Make the offer as generous as you can afford.
Remember, the real money in acquiring a new customer is in making them a “customer for life.” That way, you’ll
reap your dividends when they return over and over again.
#3: No Deadline Or “Wimpy” Deadline: People are natural procrastinators and unless you motivate them to
respond NOW, they never will. They might look at your advertisement and want to take advantage of your offer.
But unless they have to respond right away, they will often put it on one side and never take action. A deadline is
what makes them respond. Deadlines create fear. Fear of losing out on a particular offer or opportunity. I have
typically found , the shorter the deadline the better. My personal favorite is three or four days, and I have had
great success with even a one-day ONLY deadline. One rule that I suggest that you live by, is never to give a
prospect more than a two-week deadline. If you do, you might as well save your hard earned money that you
invested in the ad.
#4: Lack Of Testimonials: What your current customers say about you is ten to twenty times more important
and believable, than what you say about yourself. Testimonials are a great way to gain instant credibility with
prospects. So the question is, how many testimonials should you use? The answer is to use as many as you can,
and use them everywhere. Put them in all your advertisements. Hang them on the walls inside your offices or
retail outlets. One of the clever ways that you can use them, is on your telephone “message on hold.”
When your customer calls you up and are put on hold, they get to listen to a recording of current and past
customers singing our praise.
#5: Lack Of A Guarantee Or A “Wimpy” Guarantee: This is a very simple concept but often scares,
in particular, retailers to death. Multiple studies have proven that the stronger the guarantee, the more people
will buy. Sure, some will take advantage of your guarantee, but they are way more insignificant than the number
that ultimately will buy more. If you can’t guarantee your products or services, then find something else to sell.
You see, having a BIG, BOLD, and SOLID GUARANTEE is just the right thing to do.
#6: Me-Too Appearance: I have written and developed hundreds of ads and direct mail pieces during my
career. The most successful ones ever have been “handwritten” letters on yellow legal paper. Why was this so
successful? Because it didn’t look like an ad! In other words it didn’t have a “me too” appearance. Instead, it
looked nothing like a traditional ad, nothing like any other mail that was being received by the customer and more
like a letter that a friend would send, resulting in a constant stream of phone calls responding to the offer!
#7: Focus On The Business Instead Of WIIFM: How many times have you see an advertisement for a
particular business and basically all that it says is how wonderful the business is? It talks about how many years
they have been in business, or the excellent customer service, or vast product choices. But what about what the
customer really wants? Customers ONLY want one to know one thing – WIIFM (What’s In It For Me).
When you concentrate on the customer and what’s in it for them, you’ll get much better results with your advertising.
#8: Trying To Accomplish Multiple Objectives: This is one of my personal pet peeves that I often see in bad
advertising. The business or ad agency that created the ad often tries to accomplish multiple objectives. An ad should
ONLY EVER have one objective.
All you should care about is getting the response. That’s the only thing that can put money in your bank account.
Image can’t do that. Last time I tried, the teller at my local bank wouldn’t allow me to deposit image.
#9: Failure To Tell Your Story: I often tell my customers, seminar attendees, or private clients that this is the
biggest mistake that I occasionally make. And whenever I make it, I always regret it later. Customers and prospects
like a story. They want to hear why you are making the offer that you are making. It seems to add credibility, and
when they believe you, they always respond better. Tell everything about your business that you can, and don’t
ever take anything for granted. Things such as products or services that you offer, methods of payment you accept,
street address, phone number, email information and web site address should never be left out. The inclusion of any
one of the above items on the list might be just the thing that makes the prospect respond.
#10: Cute: Why is so much advertising cute? Two main reasons: Firstly, cute advertising is the type that wins
awards, and ad agencies like to win awards in order to help them “pitch” new clients. Also, advertisers like cute
advertising, because they think it gets remembered. Well, let me ask you a question? Can you give me the names of the
advertisers, that spent over a million dollars each during the last Super Bowl in order to air their 30-second ‘cute’ TV
commercial? Bet you can’t name more than one or two.
That’s because cute advertising is remembered for being cute, but not for selling anything. Studies have shown that the
type of advertising that sells is still emotional, direct response advertising and not the “cute” brand building type.
Now that you have my list of the top ten advertising mistakes that entrepreneurs and small business owners make,
go back and revisit your ads and see how many you are making.
http://www.richardbutler.biz